The setup fee covers the initial scope of work.
If there is a need to proceed to a change to the initial scope during the life of the project, the following process applies:
you need to share the exact request through our ticketing system
we will assess the request and decide if it qualifies as
a normal support request, to be handled as part of our support SLAs
a major change, for which we need to assess the man-days of software development/data visualization to be spent on it and share it with you for approval, and to get the corresponding Purchase Order. Any man-day is charged at a rate of 450 USD net.
For more detailed examples of what qualifies as a new feature or a standard support request, go to this page.