It is always recommended changing your password from the sample password sent to you in the confirmation mail you receive after web user creation and after successfully logging into the web app for the very first time. The password should be strong, easy for you to remember and conform to the recommended format.

1. Changing the password

To change your password, click on the profile/account icon on the top right part of the page and select “Change password”.

In the field “Enter old password”, enter the current password (the sample password provided upon web user creation confirmation).

Enter your new password (New password field), following the guidelines set, and confirm it in the relevant field (Confirm password) before saving.

2. Refreshing the web app

Sometimes the pages being viewed might be outdated or are not updating as per the filters applied. On the other hand, a new / improved version of the WebApp may have been released or changes might have been done to the users, access rights, reports, lists, etc. For this reason, users have to refresh the web app so that these changes can be reflected.

Refreshing the application is done by clicking on the “Reload” icon (bent arrow) at the top right of the web app screen.