After the log in, the user needs to do a master sync, loading all the components of the environment.
You can view on the web app, the date at which the user has synced for the last time.
During the loading, the various steps are shown on the screen.
To load, ensure you have a good connectivity. Loading 150 Places will take approximately 15 seconds so a large Place list can lead to long loading time the first time.
Always ensure that, loading / synchronization hits 100% so that all the environments are loaded.